Reviews

monday.com is a leading work management platform that helps businesses simplify, organize, and automate workflows across teams. Initially launched in 2014, the platform has grown into a versatile solution organizations use to plan, track, and deliver projects and services more efficiently. With the addition of monday service, the company extends its capabilities into IT Service Management (ITSM), enabling teams to create, manage, and resolve service requests while maintaining complete visibility into performance and priorities. Its intuitive design, automation capabilities, and customizable workflows make it adaptable to various business needs—helping IT teams and other departments work smarter, reduce manual effort, and make faster, data-driven decisions.

NinjaOne enables MSPs and internal IT teams to simplify the way they work together by automating, managing, and remediating all endpoint management tasks from a single, fast, and intuitive platform. Founded in 2013 and headquartered in Austin, Texas, NinjaOne has grown into a leading provider of cloud-based IT management solutions, serving organizations in over 80 countries. The platform is designed for speed, usability, and flexibility, offering a modern approach to IT operations that eliminates the need for multiple disconnected tools. With a focus on automation, proactive monitoring, and secure remote management, NinjaOne empowers IT teams to deliver better service, reduce downtime, and operate more efficiently—whether managing a small business network or thousands of devices across multiple clients.

Built on Jira, Atlassian’s service management solution enables faster, smarter service delivery across development, IT, and business teams. It’s designed to empower high-velocity teams to resolve requests, incidents, and changes quickly from a unified, AI-enhanced platform. Atlassian, founded in 2002 and headquartered in Sydney, Australia, is a global leader in team collaboration and productivity software. Its flagship products—Jira, Confluence, Trello, and Bitbucket—are used by thousands of organizations worldwide, from startups to Fortune 500 companies. Known for its flexible, scalable solutions, Atlassian focuses on helping teams plan, track, and deliver work efficiently. The company has a strong reputation for innovation, offering a robust ecosystem of apps and integrations through the Atlassian Marketplace. With a commitment to transparency, security, and continuous improvement, Atlassian has built a loyal customer base across industries, including technology, finance, healthcare, education, and government

Jira is a project management tool developed by Atlassian, a technology company based in both Australia and the United States. Atlassian was founded in 2002 and has offices in Sydney and San Francisco. Jira is primarily used for bug tracking, issue tracking, and various project management forms, especially within agile development teams. Although initially designed for software development teams, Atlassian now offers different Jira products to cater to different project needs and teams, for example, Jira for marketing, Jira for operations, and Jira for design teams. The platform is organized around “projects” and “issues” and provides features such as customizable workflows, agile boards (like Scrum and Kanban), backlogs, roadmaps, and detailed reporting. Jira can be used by any company and team size to manage projects and/or workflows.

Monday.com, founded in 2012 and launched as monday Dev in May 2023, is a cloud-based Work OS built specifically for agile development teams. It consolidates sprint planning, Git integration, automation, reporting, and roadmap tracking into a single platform. It is best for mid-sized to enterprise businesses managing cross-functional product and engineering workflows.

Confluence is a collaborative knowledge-sharing and documentation platform offered by Atlassian, a global software company founded in 2002 and headquartered in Sydney, Australia. Atlassian is best known for tools like Jira® and Trello®, which support software development, IT service management, and team productivity. Confluence helps teams centralize information, collaborate on content, and manage project documentation efficiently. Thanks to its flexible and scalable cloud-based architecture, it is an excellent fit for businesses of any size, from small teams to large enterprises.

monday CRM is a no-code customizable solution built on top of monday.com Work OS. It’s easy to use and helps business owners and sales teams take control of their entire sales cycle on one centralized platform. The system allows you to create boards that organize sales leads, manage their contact information, and communication history to build customer relationships. The CRM smoothly integrates with most work tools including email marketing platforms, communication apps, and invoicing software. This can help streamline workflows and eliminate manual data entry, saving work hours and money for small businesses and solopreneurs. The company also offers a free plan, with limited features, which is a great starting point, and allows you to learn the product. The system’s sales pipeline management solution offers Kanban boards, a popular tool for visualizing workflows. You can create a pipeline board to track leads through different sales funnel stages, prioritize them, and monitor progress toward closing deals. These are just a few of the capabilities that the CRM system offers, helping SMBs and enterprises alike to automate manual work so that they can focus on their customers.

Founded in 2004 by MIT graduate students, HubSpot is one of the leading global companies for inbound marketing and sales tools. The company offers tools and software that help companies with their inbound marketing and sales efforts, manage and optimize campaigns that attract visitors, convert leads, and close customers. HubSpot offers an AI-powered customer hub for an all-in-one front officer customer platform solution. This includes a hub for marketing, sales, service, content, operations and commerce, all in one service.

Wrike is a cloud-based project management and collaboration platform designed to help teams streamline workflows and enhance productivity. Founded in 2006, Wrike has become a trusted solution for over 20,000 organizations worldwide, offering customizable workspaces, automation, and real-time collaboration tools to keep projects on track. In 2021, Wrike was acquired by Citrix, expanding its capabilities and integration options. With a focus on scalability and security, Wrike continues to support businesses in improving task management, reporting, and team coordination.