Reviews

Zendesk is one of the most recognized names in customer service and IT help desk software, and it has been trusted by businesses worldwide for over a decade. The company provides a suite of cloud-based applications that allow organizations to manage incoming support requests from any device with an internet connection. More than just a ticketing tool, Zendesk is designed to bring together support, sales, and customer success teams on a single platform. By centralizing customer interactions, businesses can reduce the need for multiple tools, streamline operations, and keep all customer data in one place. Founded in 2007 and headquartered in San Francisco, Zendesk now powers support operations for thousands of companies globally, from startups to enterprises. Its focus on simplicity, scalability, and customer experience makes it a leading choice for small businesses looking to deliver enterprise-grade service without enterprise-level complexity.

ClickUp is a cloud-based work management and collaboration platform designed for businesses of all sizes and industries. It combines task management, communication tools, workflow automation, and reporting in a single, unified environment. For IT service teams, ClickUp allows them to manage incidents, service requests, changes, assets, and documentation without switching between multiple applications. Its customizable structure will enable teams to adapt the platform to their ITSM processes, while real-time collaboration tools ensure everyone stays aligned. With its extensive integrations, flexible views, and scalable features, ClickUp is a central hub where all technical and operational work can be tracked, managed, and delivered efficiently.

monday.com is a leading work management platform that helps businesses simplify, organize, and automate workflows across teams. Initially launched in 2014, the platform has grown into a versatile solution organizations use to plan, track, and deliver projects and services more efficiently. With the addition of monday service, the company extends its capabilities into IT Service Management (ITSM), enabling teams to create, manage, and resolve service requests while maintaining complete visibility into performance and priorities. Its intuitive design, automation capabilities, and customizable workflows make it adaptable to various business needs—helping IT teams and other departments work smarter, reduce manual effort, and make faster, data-driven decisions.

NinjaOne enables MSPs and internal IT teams to simplify the way they work together by automating, managing, and remediating all endpoint management tasks from a single, fast, and intuitive platform. Founded in 2013 and headquartered in Austin, Texas, NinjaOne has grown into a leading provider of cloud-based IT management solutions, serving organizations in over 80 countries. The platform is designed for speed, usability, and flexibility, offering a modern approach to IT operations that eliminates the need for multiple disconnected tools. With a focus on automation, proactive monitoring, and secure remote management, NinjaOne empowers IT teams to deliver better service, reduce downtime, and operate more efficiently—whether managing a small business network or thousands of devices across multiple clients.

Built on Jira, Atlassian’s service management solution enables faster, smarter service delivery across development, IT, and business teams. It’s designed to empower high-velocity teams to resolve requests, incidents, and changes quickly from a unified, AI-enhanced platform. Atlassian, founded in 2002 and headquartered in Sydney, Australia, is a global leader in team collaboration and productivity software. Its flagship products—Jira, Confluence, Trello, and Bitbucket—are used by thousands of organizations worldwide, from startups to Fortune 500 companies. Known for its flexible, scalable solutions, Atlassian focuses on helping teams plan, track, and deliver work efficiently. The company has a strong reputation for innovation, offering a robust ecosystem of apps and integrations through the Atlassian Marketplace. With a commitment to transparency, security, and continuous improvement, Atlassian has built a loyal customer base across industries, including technology, finance, healthcare, education, and government

Monday.com, founded in 2012 and launched as monday Dev in May 2023, is a cloud-based Work OS built specifically for agile development teams. It consolidates sprint planning, Git integration, automation, reporting, and roadmap tracking into a single platform. It is best for mid-sized to enterprise businesses managing cross-functional product and engineering workflows.

Founded in 2004 by MIT graduate students, HubSpot is one of the leading global companies for inbound marketing and sales tools. The company offers tools and software that help companies with their inbound marketing and sales efforts, manage and optimize campaigns that attract visitors, convert leads, and close customers. HubSpot offers an AI-powered customer hub for an all-in-one front officer customer platform solution. This includes a hub for marketing, sales, service, content, operations and commerce, all in one service.

Wrike is a cloud-based project management and collaboration platform designed to help teams streamline workflows and enhance productivity. Founded in 2006, Wrike has become a trusted solution for over 20,000 organizations worldwide, offering customizable workspaces, automation, and real-time collaboration tools to keep projects on track. In 2021, Wrike was acquired by Citrix, expanding its capabilities and integration options. With a focus on scalability and security, Wrike continues to support businesses in improving task management, reporting, and team coordination.

miro is a visual collaboration and project management platform that helps teams brainstorm, plan, and manage workflows in one place. Founded in 2011, miro started as RealtimeBoard before rebranding in 2019. Headquartered in San Francisco and Amsterdam, the company serves over 90 million users across 250,000 organizations, including major brands like Nike, IKEA, and Cisco. With an interactive digital whiteboard, teams can map workflows, track tasks, and collaborate in real-time, making it a flexible solution for remote and hybrid teams. miro also integrates with popular tools like Jira, Asana, and Slack, providing a seamless project management experience.