Reviews

Quickbase, Inc. is a software company that offers a low-code and no-code platform for creating custom business applications. These applications can support tasks like project management, compliance, and other workflows. Originally part of Intuit, Quickbase became an independent company in 2016. Its drag-and-drop interface, templates, and pre-built components make it a flexible solution for many industries. Quickbase’s project management solution helps teams handle complex projects from start to finish. It allows users to create applications that centralize project data, team members, and collaboration in one place, offering real-time visibility into progress, tasks, and resources. With features like integrations, automation, and mobile access, Quickbase helps projects stay on schedule and within budget. While small teams can use it, the platform is better suited for large projects and organizations.

Zendesk is one of the most recognized names in customer service and IT help desk software, and it has been trusted by businesses worldwide for over a decade. The company provides a suite of cloud-based applications that allow organizations to manage incoming support requests from any device with an internet connection. More than just a ticketing tool, Zendesk is designed to bring together support, sales, and customer success teams on a single platform. By centralizing customer interactions, businesses can reduce the need for multiple tools, streamline operations, and keep all customer data in one place. Founded in 2007 and headquartered in San Francisco, Zendesk now powers support operations for thousands of companies globally, from startups to enterprises. Its focus on simplicity, scalability, and customer experience makes it a leading choice for small businesses looking to deliver enterprise-grade service without enterprise-level complexity.

ClickUp is a cloud-based work management and collaboration platform designed for businesses of all sizes and industries. It combines task management, communication tools, workflow automation, and reporting in a single, unified environment. For IT service teams, ClickUp allows them to manage incidents, service requests, changes, assets, and documentation without switching between multiple applications. Its customizable structure will enable teams to adapt the platform to their ITSM processes, while real-time collaboration tools ensure everyone stays aligned. With its extensive integrations, flexible views, and scalable features, ClickUp is a central hub where all technical and operational work can be tracked, managed, and delivered efficiently.

monday.com is a leading work management platform that helps businesses simplify, organize, and automate workflows across teams. Initially launched in 2014, the platform has grown into a versatile solution organizations use to plan, track, and deliver projects and services more efficiently. With the addition of monday service, the company extends its capabilities into IT Service Management (ITSM), enabling teams to create, manage, and resolve service requests while maintaining complete visibility into performance and priorities. Its intuitive design, automation capabilities, and customizable workflows make it adaptable to various business needs—helping IT teams and other departments work smarter, reduce manual effort, and make faster, data-driven decisions.

NinjaOne enables MSPs and internal IT teams to simplify the way they work together by automating, managing, and remediating all endpoint management tasks from a single, fast, and intuitive platform. Founded in 2013 and headquartered in Austin, Texas, NinjaOne has grown into a leading provider of cloud-based IT management solutions, serving organizations in over 80 countries. The platform is designed for speed, usability, and flexibility, offering a modern approach to IT operations that eliminates the need for multiple disconnected tools. With a focus on automation, proactive monitoring, and secure remote management, NinjaOne empowers IT teams to deliver better service, reduce downtime, and operate more efficiently—whether managing a small business network or thousands of devices across multiple clients.

Built on Jira, Atlassian’s service management solution enables faster, smarter service delivery across development, IT, and business teams. It’s designed to empower high-velocity teams to resolve requests, incidents, and changes quickly from a unified, AI-enhanced platform. Atlassian, founded in 2002 and headquartered in Sydney, Australia, is a global leader in team collaboration and productivity software. Its flagship products—Jira, Confluence, Trello, and Bitbucket—are used by thousands of organizations worldwide, from startups to Fortune 500 companies. Known for its flexible, scalable solutions, Atlassian focuses on helping teams plan, track, and deliver work efficiently. The company has a strong reputation for innovation, offering a robust ecosystem of apps and integrations through the Atlassian Marketplace. With a commitment to transparency, security, and continuous improvement, Atlassian has built a loyal customer base across industries, including technology, finance, healthcare, education, and government

Jira is a project management tool developed by Atlassian, a technology company based in both Australia and the United States. Atlassian was founded in 2002 and has offices in Sydney and San Francisco. Jira is primarily used for bug tracking, issue tracking, and various project management forms, especially within agile development teams. Although initially designed for software development teams, Atlassian now offers different Jira products to cater to different project needs and teams, for example, Jira for marketing, Jira for operations, and Jira for design teams. The platform is organized around “projects” and “issues” and provides features such as customizable workflows, agile boards (like Scrum and Kanban), backlogs, roadmaps, and detailed reporting. Jira can be used by any company and team size to manage projects and/or workflows.

Monday.com, founded in 2012 and launched as monday Dev in May 2023, is a cloud-based Work OS built specifically for agile development teams. It consolidates sprint planning, Git integration, automation, reporting, and roadmap tracking into a single platform. It is best for mid-sized to enterprise businesses managing cross-functional product and engineering workflows.

Confluence is a collaborative knowledge-sharing and documentation platform offered by Atlassian, a global software company founded in 2002 and headquartered in Sydney, Australia. Atlassian is best known for tools like Jira® and Trello®, which support software development, IT service management, and team productivity. Confluence helps teams centralize information, collaborate on content, and manage project documentation efficiently. Thanks to its flexible and scalable cloud-based architecture, it is an excellent fit for businesses of any size, from small teams to large enterprises.