Wrike Review

flag In-depth analytics and reporting
  • Hundreds of integrations with popular apps
  • Flexible pricing for most business sizes
  • 14-day free trial to get you started
  • Straightforward design
Support
10 /10
GOOD FOR
Workflow Management
Trial/Demo
14-day free trial
slider-image
  • author: Helen Warren
  • 02.07.18
  • Comments

Rating

  • "Price"
    7 /10
  • "Features"
    9 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    10 /10

Overview

Based in California, Wrike has offices in the US, Ireland, Australia, Russia, the Czech Republic, and Japan and customers in 130 countries around the world. Founded in 2006, the company today has over 700 employees and boasts over 20,000 organizations with over 1 million users. Wrike offers a work management and collaboration platform that allows users to manage projects and teams, with a strong focus on efficiency and collaboration. It was named ‘Fastest Growing Company’ in 2015-2018 by Deloitte, named a ‘Cool Vendor’ by Gartner in 2014, and Microsoft Windows Developer Award’s 2018 Commercial Innovator of the Year.

Plans & Pricing

When it comes to prices, Wrike caters to businesses of all sizes. It’s most basic package is completely free for up to 5 users and is for simple shared task lists for small teams. Larger businesses can choose 1 of 3 paid packages, each of which is available as a free 14-day trial.

Free package

Includes the following features: board view, task management, file sharing, real-time activity stream, spreadsheet view, basic integrations, iPhone and Android apps, cloud storage integrations, and 2GB of space.

Professional package

For 5-15 users and is $9.80/user per month. It includes all of the free features plus task and sub-task management, dynamic timeline management with Gantt charts, advanced integrations, shareable dashboards, unlimited collaborators, 5 GB space, and 15 GB video uploads per month.

Business package

The Business package is for 5-200 users, and is $24.80/user per month. It includes all professional features plus custom fields and workflows, shared real-time reports with scheduled notifications, report templates, graphical analytics, resource management, request forms, time tracking, user groups and permissions, Salesforce integration, branded work space, 50 GB of storage, and 15 GB video uploads per month.

 

Enterprise package

The top-tier package is Enterprise, which adds even more advanced features such as audit reports, password policies, directory integration, network access, and more, in addition to 100GB of storage space. The Enterprise package price is customized, and you will need to contact Wrike to get a price quote.

In addition to the packages, you can purchase various add-on features. This includes consulting and training from an expert on how to optimize Wrike to achieve your goals. The price for this depends on your needs, and companies need to contact Wrike to get a customized quote. Two other available add-ons are Proofing and Approval of all digital images and documents at $9.80/month per user, and two-way sync with GitHub and Jira, which is currently free for a limited time.  The Business package features discounts when purchasing in volume.

Team Packages

Wrike also offers two different team packages: one for Marketers and one for Professional Services. The Wrike for Marketers package includes Wrike Proof, Wrike Publish, Wrike’s extension for Adobe Creative Cloud, and all features of the Business or Enterprise plan. Wrike for Professional Services, on the other hand, includes Wrike Resource and all features of the Business or Enterprise plan.  Both of these packages require you to contact Wrike for a price quote.

When comparing Wrike to other project management tools in the industry, we can see that it is fairly average in terms of price range but offer more features than its competitors.

Free
 $0
Professional
 $9.80/user
Business
 $24.80/user
Enterprise
 Custom

Features and Functionality

Reporting

Available in the Business package, this feature is very useful when managing a lot of projects and tasks. It’s an entirely different tab within the dashboard that shows you various reports, including reports you can customize and create active tasks by assignee, weekly project status, overdue tasks by assignee, projects due this month, tasks that are not yet assigned to anyone, and time spent on tasks this week.

Live activity stream

The live stream shows users real-time updates on all products and instant status reports. It’s presented and designed similar to how notifications usually appear on locked phone screens, making it very easy to understand and allows users to get a quick view of the latest changes and updates on all products. Filters are also available so that you can view all updates in the stream or just updates on tasks you follow or are assigned to you.

High-level security

Companies often need to manage projects and tasks with sensitive information, so security measures on a project management platform are very important. Wrike offers a secure environment that complies with EU-US Privacy Shield and Swiss-US Privacy Shield. It has physical data centers in the US and EU that retain sensitive data and are compliant with SSAE 16 Type II and ISO 27001 standards with 24/7 manned security, power backup systems, and more.

The company also has disaster recovery infrastructure in the Google cloud platform for US and EU regions with highly compliant security. Additional security measures, including network security, application security, authentication, access control, and encryption can be viewed on their website in detail. The standards the company complies with can also be found there.

Ease of Use

While many features are available, even in the most basic free package, it’s fairly simple to intuitively understand how to use the platform. The design is very straightforward and corporate, and the layout makes it easy to start managing projects after only a couple of minutes of using it. For those who need additional assistance, Wrike offers tutorials and instructions on all of their features.

Applications and Integrations

Wrike offers integrations with almost every platform and software users could imagine. This includes Gmail, Salesforce, Box, Google Drive, One Drive, Adobe Creative Cloud, JIRA, Outlook, Okta, Github, Email, SAML, Slack, Marketo, Hubspot, and many more. In addition, iPhone and Android apps are available for all packages, including the free package.

Pros & Cons

  • Easy to use and understand
  • Great prices and free package
  • Gantt charts included
  • Fast interface
  • Advanced packages may involve a more learning curve
  • Amount of customization may be overwhelming
  • The design is not very modern

Customer support

Wrike’s help portal offers extensive learning and support material for its users. This includes introductory tutorials, a knowledge base, video tutorials, and a community where users can ask specific questions. If you can’t find what you’re looking for, Wrike’s support team can be contacted 24/7 via chat, email, or phone.

  • 24/7 Help & Support
    There is 24/7 customer support available to all users.
  • Phone Support
    There is a toll-free number for customer support.
  • Live Online Chat
    Live chat is available if you need to get a quick question answered.
  • Email
    Email support is available to all users.
  • Video Tutorials
    There are videos available at the help portal.
  • FAQ
    There is an in-depth FAQ section covering a wide array of topics.
  • Community Forum
    There is an active community forum.
  • Blog
    The blog is updated continuously and features lots of interesting, fun and thought-provoking content on various topics.

Final Word

Overall, Wrike is one of the best choices available when it comes to project management. It offers excellent support, a platform that is easy to understand with loads of great and useful features, and the integrations and security they offer make them unique compared to other solutions. It’s suitable for small and large teams, and a free package with limited features means that it can even be used by small businesses and freelancers.

helen
Helen Warren
author

Helen has over 15 years of experience in project management, specifically within start-ups. She has grown small teams to large departments that coordinate projects across multiple departments. She has a degree in electrical engineering and, Helen is always excited to try out a new project management tool.

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