Smartsheet Review

flag Highly advanced features
  • Free templated solutions

  • Made for all size businesses

  • Highly responsive customer support

  • Seamless integrations with other apps

Pros & Cons

  • Many advanced features to improve project success
  • Supports numerous integrations
  • Mobile application for iOS & Android
  • Thorough support & training resources
  • Steep learning curve
  • No auto-save option available
  • Higher price point than some other tools

Plans & Pricing

Smartsheet has 4 different pricing plans for you to choose from, and a trial version that allows you to test out the tool for 30 days.

 

Individual

The Individual plan is $14 per month when billed annually. It is the bare basics you’ll need in order to collaborate more efficiently. With this plan customers are able to connect Smartsheet to their favorite apps, access their library of free templates, capture data with forms, and automate workflows and repetitive tasks.

Business

The Business plan costs $25 per user per month when billed annually. This plan is designed to take your project organization to the next level by giving you all the features of the Individual plan, and a whole lot more.  This plan allows you to visualize live data with dashboards & charts, track progress with Activity Log, extend data analytics with Connectors, manage groups and users, consolidate information into reports, and apply custom branding.

Enterprise and Premier

For larger businesses, organizations, or enterprises, Smartsheet offers custom pricing packages through the Enterprise and Premier plans. These plans include all the features of the Business plan, plus loads of options specifically tailored to larger businesses. To find out more about these plans, you’ll need to contact Smartsheet for a detailed quote.

Individual
$14 per month
Business
$25/user
per month
Enterprise
Custom Quote
Premier
Custom Quote

Overview

Smartsheet is a well-known web-based project management and collaboration tool. It can be used to meet the sales pipeline tracking, efficient task management, and crowd sourcing needs of a company. Smartsheet can be accessed from almost any browser or device and supports seamless integrations with Salesforce, Box, and other Google applications. A rich feature set and availability of different pricing plans makes it the perfect choice for businesses of all sizes.

Rating

  • "Price"
    7 /10
  • "Features"
    9 /10
  • "Ease of Use"
    7 /10
  • "Help and Support"
    8 /10

Features and Functionality

Smartsheet has a number of very exciting features aimed at helping you visualize your projects easily, stay organized, and collaborate with others. Here are some of the notable features available:

Projects

Building, viewing, and managing projects in Smartsheets is made simple by keeping everything in one place. They offer multiple ways to manage tasks, such as kanban style task-tracking views, resource management, timelines, and more.

Automation

Smartsheet allows you to set up automated workflows for redundant tasks, saving you time.

10,000ft by Smartsheet

10,000ft is a one-of-a-kind way to view your entire company’s projects to help you with resource allocation, future projections, time tracking, and accurate reporting.

Integrations and Connectors

Smartsheets has integrations and what they call Connectors with over 100 business applications and software.

Dashboards and Portals

Create customized dashboards and portals for teams or projects giving them only the most vital information they need, all in one place.

Reports

Powerful reporting tools allow you to pull information across sheets and projects. All reports are able to be exported to PDF, Excel, Google Sheets, and more.

Mobile App

Access, view, and update Smartsheets from the mobile app, available for both iOS and Android devices.

 

 

Ease of Use

Both the web and desktop applications have an updated design, but there is a learning curve when figuring out how to use advanced features. Straight from the dashboard, you can create timelines or task lists or boards. The application has a ton of great features to offer, but you’ll need to take some time to figure them out and get your teams set up. That being said, they offer trainings and certifications which user report to be very helpful in learning how to get the most out of the tool.

Applications and Integrations

Smartsheet is a cloud-based, online tool that can be accessed from any major web browser. You can also stay connected when on your mobile device with Android and iOS applications. Smartsheet supports many 3rd party integrations, some of the worth-mentioning ones being Google, Box, Centrify, Harvest and more.

Customer support

Smartsheet’s support staff can be reached through a ticketing service, and is highly professional and responsive. In addition, there is an online learning center, community forum, and they also provide training and live support to all of their customers.

  • 24/7 Help & Support
    There is 24/5 customer support, and it’s available to all users.
  • Email
    Send an email with your inquiry to customer support.
  • Video Tutorials
    They can be found on their website under “Services and Support” tab.
  • FAQ
    There is a learning center and blog on their website
  • Community Forum
    There is an active community forum.
  • Blog
    Help articles sorted by topics and features.

Final Word

Smartsheet is a very advanced and thorough tool when it comes to project management. It takes it a step further with bigger-picture, company management. Once you get past the learning curve to unlock all of its features, Smartsheets is a very powerful tool. With different pricing models available along with the opportunity to build your very own solution, it can definitely be a sound choice for a business of any size.

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jerry
Jerry Wilson
author

Jerry is a skilled developer and has managed a team of programmers for over 8 years. He has led his team to many successes with the help of project management software and processes. He is a big proponent of the agile method of working, and has involved the Scrum and Lean methodologies in many of his team's projects.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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