monday.com Review

flag Powerful features and robust functionality
  • Impressive, modern user interface
  • Excellent support team and quick to respond
  • Dozens of seamless integrations with apps
  • Team collaboration with internal, private, and shared boards
GOOD FOR
Team Collaboration
Support
9 /10
Trial/Demo
14-day free trial
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  • author: Jerry Wilson
  • 02.07.18
  • Comments
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Rating

  • "Price"
    7 /10
  • "Features"
    10 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    9 /10

Overview

monday.com is a project management company founded in 2012. Since its inception, it has become one of the most popular tools in the industry. Their product is a project and team management tool that allows teams to manage and monitor tasks and projects, and communicate with each other in context. It is suitable for companies that have 2 or more people working on projects together. Package prices vary to accommodate small businesses as well as enterprises, depending on the features needed and the number of users involved.

Plans & Pricing

There are 4 main packages with varying prices depending on how many users are involved, and all are billed either monthly, annually, or every 2 years. The packages differ in features.

Basic package

$25/month for up to 5 users, and includes 5 GB of storage, simple search function, filter by person, iOS and Android apps, unlimited boards, and 24/7 support.

Standard package

$39/month and includes all of the basic features with an additional 50 GB of storage and better search, updates via email, external integrations, a limited number of guests, full API, and timeline.

Pro package

$59/month and includes all features in Standard option, along with unlimited storage, unlimited guests, private boards, detailed activity stats, Google authentication, and user profile customization.

Enterprise package

$118/month and includes all features from Pro, plus higher API rate limit, VIP support with an account manager, one-on-one training, two-factor authentication, security features, and audit log. These are all prices for up to 5 users and priced annually saving you 18%. The price changes for monthly and if you purchase a bi-yearly you will save 32%.

If you need more than 200 users, you’ll need to contact monday.com for a customized price quote. These prices are considered a bit high in the “project management” arena, however, the features and design are considered by many as worth the investment, which is why monday.com is still a popular choice. The 14-day free trial is available to allow you to see for yourself if it’s the right choice for your business, and the webinars in the support section of the site can show you what it looks like before you even sign up.

Basic
$25/mo
Standard
$39/mo
Pro
$59/mo
Enterprise
$118/mo

Features and Functionality

When you start your new monday.com account, you’ll be able to create boards, where you track your tasks and everything your team is working on.

Board templates

There are already a number of existing board templates you can use to quickly create a board for sales, marketing, HR, development, administration, and more. There are many different templates and categories available. While you can start from scratch, templates allow you to create boards faster and more efficiently around a specific category of projects.

Communication in context

Comments can be added to boards and tasks, and you can tag team members to communicate with them in the context of a specific task or project. Team members get notified in real time via desktop or mobile notifications, and they can quickly response or just “thumbs-up” to indicate that they’ve seen it.

Time management and planning

The timeline and time management feature is very useful when managing many projects over long periods of time. It is a visual timeline of your projects, and you can easily define the duration of each one in a drag-and-drop interface. This is a great way of seeing where you stand in terms of deadlines, while also tracking your team’s bandwidth and availability.

Ease of Use

The interface is designed to be as easy to understand as possible, but there are many features and there is a learning curve involved. The company knows this, and offers walkthroughs, tutorials, webinars, and more in order to ensure users have the help they need when they first start. It can take time to learn how to use all of the features available to you. The more advanced the package, the more features are available, some of which may require technical assistance, such as the API. That being said, once you get the hang of it, it’s very easy to use and manage.

Applications and Integrations

monday.com can be accessed from any browser, iOS, and Android device. Email integration is available, which allows you to create updates from your email. You can also connect monday.com with other services like Dropbox and Google Drive. According to the company, they are in the process of adding additional integration features to include more advanced calendar integration and Slack integration.

Pros & Cons

  • Filled with very useful features, from simple to complex and technical
  • Succeeds in creating a platform to manage all products, tasks, and team members from one place
  • Easily accessible from computers and mobile devices
  • The price is higher than the average for project management tools
  • There is a learning curve involved

Customer support

Support is pretty comprehensive. Users can join webinars, get free training, go through walkthroughs of the instructions in the interface, and use the FAQ available to search for specific questions and answers. If you still need assistance, 24/7 support is available via phone and email. Support answer emails quickly, and are very courteous and keen on helping and solving any issues you may have.

  • 24/7 Help & Support
    There is 24/7 support available to all users.
  • Phone Support
    Phone support is available to every user, regardless of package.
  • Live Online Chat
    Reach customer support via live chat.
  • Email
    Send an email with your inquiry to customer support.
  • Video Tutorials
    There are a number of videos available on YouTube.
  • FAQ
    It covers basic and advanced software-related issues.
  • Blog
    It covers both app-related and project management aspects.

Final Word

Overall, monday.com is a great project and team management tool. While the prices can be suitable for all business sizes, it may be a bit intense for smaller businesses in terms of the number of features available and the time it can take to learn how to use it all. Larger companies with multiple projects can take the time to learn the platform and benefit from everything it offers in the long run, especially with additional features still being developed and added. It’s a great “all-in-one” product, and is highly recommended for anyone managing multiple projects with many tasks and team members.

Jerry Wilson
author

Jerry is a skilled developer and has managed a team of programmers for over 8 years. He has led his team to many successes with the help of project management software and processes. He is a big proponent of the agile method of working, and has involved the Scrum and Lean methodologies in many of his team's projects.

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