NinjaOne - Project Management

Our Verdict

NinjaOne stands out as a versatile and efficient ITSM platform, offering a unified environment for managing endpoints, services, and support operations. Its intuitive interface, powerful automation, and integrated remote management tools make it well-suited for both MSPs and internal IT teams seeking to simplify workflows and improve service delivery.

The platform’s strengths lie in its seamless combination of ITSM and endpoint management, proactive monitoring capabilities, and ability to remediate issues quickly from a single pane of glass. It enables teams to manage products, services, and assets efficiently, reducing the time spent on routine tasks and enhancing overall responsiveness.

While pricing on a per-endpoint basis can be a consideration for smaller teams, the breadth of features and the inclusion of all core functionality in every plan make NinjaOne a compelling choice for organizations that want an all-in-one, scalable solution.

Pros

Light weight and provides easy control and management
Ease in creating a policy for a particular customer
Easily integrate third party tools
Provided detailed information of every device

Cons

Many functionalities, can ges confusing to use at times
No in-built distribution method

Products & Pricing

NinjaOne operates on a custom, pay-per-device pricing model with no feature tiers or hidden fees. Pricing varies based on the number of endpoints, modules selected, and contract term, with volume discounts available for larger deployments.

They offer a 14-day free trial with full platform access and no credit card required, allowing teams to evaluate the complete ITSM and endpoint management suite risk-free.

Baseline pricing typically ranges from $2 to $4 per endpoint per month, depending on deployment scale. Larger environments can see rates as low as $1.50 per device per month, while smaller setups may pay around $3.75 per device per month.

Some configurations—such as bundles including remote access—start around $3 per device per month, with additional modules and integrations available à la carte.

Pay-Per-Device – Custom Pricing

Monitoring & alerting
Automated patch management
One-click device actions
Secure remote access
Self-service portal

Every subscription includes full functionality, free onboarding, and unlimited support, making NinjaOne a scalable and predictable choice for IT teams and MSPs.

Pay-per-device

Custom Pricing

Get a free quote

In-depth review

Incident Management

NinjaOne enables fast and efficient incident handling. Tickets can be generated automatically from alerts, linked to affected devices, and resolved directly within the platform using remote access, scripted fixes, or automated workflows—reducing downtime and avoiding unnecessary on-site visits.

Problem Management

With NinjaOne’s trend tracking, root cause analysis, and predefined remediation workflows, recurring issues are easier to resolve. Teams can store solutions in the platform’s documentation repository for consistent responses and knowledge sharing.

Change Management

Centralized administration, role-based permissions, and automation simplify IT infrastructure changes. Patch deployments, configuration updates, and software rollouts can be scheduled or triggered automatically, minimizing service disruption.

Request Management

The secure end-user portal allows staff to submit requests, monitor progress, and communicate with IT directly—eliminating long email threads and improving request resolution times.

Reporting & Analytics

Built-in reporting provides detailed insights into SLA compliance, ticket resolution times, asset health, and support workloads. Customizable reports allow managers to make informed decisions and optimize IT processes.

Performance & Reliability

NinjaOne maintains stable performance, even when managing thousands of endpoints simultaneously. Mobile access enables technicians to monitor systems, resolve issues, and approve changes from anywhere.

Features & Functionality

NinjaOne unifies IT service management (ITSM) with endpoint management in a cloud-native platform that streamlines operations, improves visibility, optimizes efficiency, and enables proactive issue resolution with minimal effort.

Unified Ticketing with Endpoint Remediation

Incidents can be resolved directly within tickets. Agents can launch remote sessions, reboot systems, install software, or run scripts without switching tools, reducing context switching and accelerating resolution times.

Remote Monitoring, Patching & Automation

Provides real-time visibility into endpoint health and automatically applies patches across Windows, macOS, Linux, and third-party applications. Automation covers onboarding, maintenance, software deployment, and backups, reducing manual workloads.

Asset Management & Documentation

Maintains live hardware and software inventories, complete with performance data for faster triage. Securely stores troubleshooting guides, runbooks, credentials, and technical documentation in one centralized location.

Mobile Device Management (MDM)

It extends management to iOS, Android, and macOS devices, including BYOD. From a single dashboard, administrators can push apps, lock non-compliant devices, and enforce security policies at scale.

Security, Compliance & Data Protection

Delivers robust security controls such as encryption, audit logs, and role-based access, alongside integrated backup and disaster recovery for endpoints, servers, and cloud services.

Scalable Cloud Architecture & Global Support

Runs entirely in the cloud with no VPN or on-premise infrastructure required, enabling easy deployment and scaling. Offers 24/7 global support along with free onboarding and training for all customers.

Ease of Use

NinjaOne delivers a highly intuitive experience that makes IT management straightforward, even in complex environments. From a single dashboard, administrators gain deep visibility into workstations, laptops, servers, and network devices, with real-time alerts for potential issues such as hardware or software faults, performance drops, network slowdowns, and Windows service failures.

Remediation is equally efficient. IT teams can resolve problems in the background or collaborate directly with end users through integrated tools. These include on-demand, scheduled, automated patch management; script deployment; a responsive remote command-line interface; a task manager; and secure remote control. Managed antivirus and mobile access ensure technicians can take action from anywhere.

NinjaOne provides in-depth reporting on IT assets, remediation activity, and hardware/software inventories for ongoing management. Role- and organization-based administration streamlines user access, while an integrated credential store allows technicians to perform admin-level tasks without sharing sensitive credentials with end users

Customer Service

NinjaOne provides highly responsive and professional customer support via online chat, email, and phone. Users consistently report fast response times, clear solutions, and a hands-on approach that feels like working directly with the NinjaOne team. The support team is praised for resolving issues quickly and accurately, often responding instantly to requests.

Beyond direct assistance, NinjaOne offers extensive self-help and learning resources. The documentation library covers setup, configuration, and best practices in detail. Webinars and training sessions introduce new features and help users get the most out of the platform. An extensive library of tutorial videos walks through common tasks and advanced functions, while active online support channels ensure real-time responses to urgent issues.