Confluence - Atlassian - Project Management

Our Verdict

Confluence is a premier knowledge management and collaboration platform that brings structure, clarity, and efficiency to team documentation. Its strong integration across the Atlassian ecosystem and flexible plans for teams of all sizes offer excellent value, especially for organizations already using Jira® or Trello®.

The Free and Standard plans suit small and growing teams, while Premium and Enterprise tiers scale to large-scale deployments needing governance, analytics, and SLA assurances. Features such as page templates, whiteboards, inline collaboration, and AI-assisted organization make Confluence more than just a wiki; it’s a central workspace that adapts to evolving workflows and helps teams stay aligned and productive.

Pros

Integrates well with Atlassian tools
Scales from small to large teams
Templates and whiteboards support structure
Premium includes admin tools and analytics
AI helps organize and find content

Cons

Task tracking is basic
Limited automation on lower tiers
High annual cost for small teams

Products & Pricing

Confluence offers several tiers tailored to team size and feature needs:

Free Plan: $0/user/month for up to 10 users; includes basic collaboration, 2 GB storage, and community support. It’s ideal for very small teams exploring the platform.
Standard Plan: $6.40/user/month (monthly billing) or $600/year (for 1–10 users annually) with 250 GB storage, external collaboration, page permissions, audit logs, and regional support during business hours.
Premium Plan: $12.30/user/month (monthly) or $1,225/year for up to 10 users. Offers unlimited storage, advanced admin controls, AI-powered knowledge tools, unlimited whiteboards, 24/7 critical support, and a 99.9% SLA.
Enterprise Plan: Annual‑only, large-scale license (up to 50,000 users) with full enterprise capabilities; price custom but starts around $12.28/user/month for large teams.

Free Plan

$0 /mo

Up to 10 users

Standard Plan

$6.40 /user/month

Premium Plan

$12.30 /user/month

Enterprise Plan

Request a quote

Up to 50,000 users

In-depth review

Task Management

Confluence provides built-in task lists and due dates, and integrates deeply with Jira® to convert page items into actionable tasks. While it isn’t a full project tracker, it supports lightweight workflows without forcing teams into separate tools.

Collaboration & Communication

Supports real-time co-editing, inline comments, mentions, and @-notifications. Version history and page watchers keep teams aligned and aware. It fosters transparency and effectively facilitates document review workflows.

Project Tracking & Reporting

Basic reporting comes via usage analytics in Premium and Audit logs. Exportable reports can be combined with Jira® dashboards. For deeper tracking, teams typically pair with Jira® Software.

Integrations & Add-ons

Confluence connects seamlessly with Jira® Software, Trello®, Slack®, Google Drive, Figma, Bitbucket, and hundreds of Marketplace add-ons to extend functionality. Native macros for embedding Jira® issues, rich media, and external links simplify tool chaining.

Automation & AI

Standard includes limited automation rule runs (≈ 100/month); Premium increases this and adds AI‑powered content suggestions and knowledge organization. Whiteboards can be automated for recurring tasks and page workflows.

Features & Functionality

Templates & Whiteboards

Rich library of templates (e.g., project plans, meeting notes, retrospectives) plus infinite-canvas whiteboards for brainstorming and planning. Seamless Jira® integration lets teams push ideas into actionable issues.

AI‑powered knowledge hub

Atlassian Intelligence enables faster content creation and insight, organizing information automatically. Includes auto-suggestions and improved searchability.

Admin insights & controls

Premium admins can access usage analytics, temporary page access, and granular permissions to manage large-scale deployments.

Standard Capabilities

Real-time editing, inline commenting, likes, and notifications are similar to other collaboration tools combined in a single searchable central workspace.

Content organization via pages, hierarchies, spaces, and databases is simpler than traditional wiki tools.

Accessibility & Platform Support

Confluence is cloud-based and supports all browsers (Chrome, Edge, Firefox, Safari). Its mobile apps are available for iOS and Android, and desktop apps are offered via its cloud integrations. There’s no self-hosted Windows client except via the web. Confluence is scalable from small installations to enterprise multi-site cloud deployments.

Ease of Use

The user interface is clean and modern. Dashboards present spaces and recent activity at launch. Page editing is intuitive with drag-and-drop, easy macros, and template selection. For smaller teams, onboarding is minimal, and users can begin contributing within a day. Larger organizations may use Atlassian University or internal training to onboard teams. Overall, the learning curve is moderate and well-supported by built-in guidance courses.

Customer Service

Confluence offers a comprehensive support system that combines real-time assistance with extensive self-service resources. Support availability depends on the selected plan, with Premium and Enterprise customers receiving priority access to live help. The platform is backed by detailed documentation, community forums, and ongoing educational content, ensuring users of all levels can get the help they need efficiently. Additionally, Atlassian provides a wide range of official video tutorials for Confluence, including onboarding guides, feature-specific walk-throughs, and expert tips with a comprehensive FAQ section.