monday service vs. ClickUp – Which ITSM Tool Wins in 2025?
Daniel Zvi
TL;DR
monday service is the better choice for small to midsize businesses that want a fast, intuitive ITSM solution with minimal setup and a clean, visual interface. It’s designed for cross-team collaboration, making it easy to manage IT service requests alongside sales, marketing, HR, and more projects — all from one platform.
ClickUp offers more granular customization and advanced project management features, but it has a steeper learning curve and requires more upfront configuration. If you want to get up and running quickly with powerful ITSM tools your whole team can use, monday service is the smarter pick.
monday service vs. ClickUp - Which ITSM is better?
Choosing the right ITSM software in 2025 can streamline workflows, cut downtime, and give you clear visibility into team performance—all while being easy for non-technical users. monday service and ClickUp are two leading options, both offering help desk ticketing, service request tracking, automation, and reporting, but with different approaches.
This article compares monday service vs. ClickUp on pricing, features, ease of use, integrations, and support to help you choose the best fit for your business.
General Overview: monday service vs. ClickUp
monday service and ClickUp are both popular cloud-based platforms, but they approach IT Service Management (ITSM) differently.
monday service is purpose-built for IT teams, offering ready-to-use ITSM templates, automation, SLA tracking, and a clean service portal to handle requests, incidents, and changes. It’s intuitive out of the box and integrates easily with over 200 IT and business tools.
Our top picks for September 2025
Powerful AI to handle tickets
ClickUp is a highly customizable project management tool that can be configured for ITSM. It’s feature-rich with time tracking, dashboards, and 1,000+ integrations but requires more setup to match monday’s dedicated ITSM workflows.
Our top picks for September 2025
| Feature | monday service | ClickUp |
| Best For | Teams wanting ready-to-use ITSM | Teams wanting one tool for IT + other projects |
| Starting Price | Free plan; paid from $27/mo (3 seats) | Free plan; paid from $7/user/mo |
| Strengths | ITSM templates, automation, SLA tracking | Broad customization, integrations |
Pricing: monday service vs. ClickUp
Both monday service and ClickUp offer free plans, but their paid tiers target different needs.
monday service pricing starts at $27/month for three seats (Basic) and scales to Standard, Pro, and Enterprise plans. Each tier adds more ITSM power, from automations and integrations to advanced reporting and private boards. Seat bundles are fixed (3, 5, 10…), so you may pay for more than you use.
ClickUp starts at $7/user/month (Unlimited) with more granular pricing. Higher tiers add workload management, advanced permissions, and priority support. While flexible, you’ll need to build ITSM processes manually unless you use templates.
| Plan | monday service | ClickUp |
| Free | Yes, 2 users, basic boards | Yes, unlimited users & tasks |
| Entry Paid | $27/mo (3 seats) | $7/user/mo |
| Best Value | Standard for ITSM workflows | Business for larger IT teams |
💡 If you want ITSM software ready to go, monday service’s pricing bakes in IT workflows from day one. ClickUp can be cheaper but takes more setup.
Features & Functionality: monday service vs. ClickUp
Both platforms can be used as ITSM software, but their focus differs.
monday service is built with IT Service Management in mind. It offers preconfigured workflows for incident management, service requests, asset tracking, and change management—ready out of the box. Teams get a unified dashboard, SLA tracking, and automation tools that reduce manual work. Its integrations with Jira, Slack, and Microsoft Teams keep IT and business teams aligned without extra setup.
Our top picks for September 2025
ClickUp is a flexible project management tool that can be adapted into an ITSM solution. It has powerful task management, custom fields, time tracking, and goal setting. Agile teams can use it for sprints, bug tracking, and support queues, but you’ll need to configure processes manually or rely on templates.
Our top picks for September 2025
| Feature | monday service | ClickUp |
| Native ITSM Workflows | ✔ Yes | ✖ Requires setup |
| Incident & Request Tracking | ✔ Built-in | ✔ Via tasks/lists |
| SLA Management | ✔ Native | ✖ Requires customization |
| Automations | ✔ Prebuilt ITSM triggers | ✔ Customizable |
| Reporting | ✔ IT-specific dashboards | ✔ General project reports |
| Integrations | ✔ Wide ITSM integrations | ✔ Broad app integrations |
💡 If your goal is fast ITSM deployment with minimal configuration, monday service wins. ClickUp is better suited if you want full customization and are willing to build your workflows from scratch.
Ease of Use & User Experience: monday service vs. ClickUp
monday service is designed for quick onboarding. Its setup wizard asks about your IT team size, main goals, and workflows, then preloads relevant ITSM templates—from incident tracking to asset management. The interface is clean, with a left-hand menu for navigation, drag-and-drop boards, and dashboards that update in real time. Even non-technical team members can create and track tickets without training.
ClickUp offers more flexibility but requires more setup. You’ll need to create ITSM workflows manually or adapt templates for incident management, change control, or SLA tracking. Power users appreciate the customizable views (List, Board, Gantt), but the abundance of features can feel overwhelming for teams that just need a help desk ticketing system up and running fast.
💡 For small businesses or IT teams wanting a plug-and-play IT Service Management solution, monday service has a gentler learning curve. ClickUp offers deep customization, but with a steeper path to get ITSM-ready.
Integrations & Customization: monday service vs. ClickUp
When it comes to integrations, both monday service and ClickUp offer strong options, but they differ in ease of setup and customization depth.
monday service connects easily with popular apps like Slack, Microsoft Teams, Google Workspace, Zoom, and Dropbox. Its no-code automation builder allows teams to link tools and create workflows in minutes without technical expertise. Customizing boards, dashboards, and columns is straightforward, making it ideal for teams that want to move quickly.
ClickUp provides a wider integration library, including Slack, GitHub, Google Drive, Outlook, and a powerful API for custom connections. This flexibility is excellent for technical teams but may require more setup time to achieve the desired workflow.
💡 Takeaway: Choose monday service if you want quick, no-code integrations that are ready to go. Pick ClickUp if you need deep customization and don’t mind a bit more technical setup.
Customer Support: monday service vs. ClickUp
Both monday service and ClickUp offer multiple customer support channels, but they vary in availability and response times.
monday service provides 24/7 support via live chat and email for paid plans, plus a comprehensive help center with guides, webinars, and community forums. Response times are generally fast, and onboarding resources make it easy for new teams to start.
ClickUp offers live chat support from 5 a.m. to 7 p.m. PST, email assistance, and an extensive knowledge base. It also has ClickUp University with free training videos. While the resources are excellent, some users report slower response times during peak hours.
💡monday service is the better choice if you value round-the-clock support and quicker responses. ClickUp shines if you prefer a rich library of self-help resources and don’t need 24/7 live assistance.
Final Thoughts - monday service vs. ClickUp
monday service and ClickUp are both strong ITSM software options for small businesses, but they cater to slightly different needs. monday service stands out for its intuitive interface, excellent 24/7 customer support, and versatility beyond ITSM—making it a great fit for SMBs that want a single platform for multiple departments. ClickUp offers unmatched customization, a rich set of productivity tools, and a generous free plan. Still, it can require more setup and may feel overwhelming for teams looking for a straightforward IT service management solution.
Final Verdict: Choose monday service if you want an easy-to-use, visually intuitive ITSM tool with strong customer support and cross-department capabilities. Choose ClickUp if you prioritize deep customization, flexible workflows, and extended project management features in addition to ITSM.
Our top picks for September 2025
Ready to choose your ITSM software?
See our full reviews, compare top-rated IT service management tools, and find the best fit for your business needs.
Liked this article?
Daniel Zvi
Smart Recommendations
Thank you!