monday service vs. NinjaOne – Which is Better in 2025?
Daniel Zvi
TL;DR:
monday service is the better choice for businesses seeking a scalable, full-featured ITSM platform with intuitive workflows, automation, and deep integration across teams. NinjaOne is a strong option for IT teams focused specifically on endpoint management and remote monitoring, especially in MSP environments. Both offer user-friendly interfaces, but monday service stands out for its breadth, flexibility, and value for growing organizations.
monday service vs. NinjaOne
Managing IT operations has become more complex than ever—distributed teams, hybrid work environments, and rising service expectations demand more than just ticketing tools. Today’s ITSM platforms must streamline support, automate repetitive tasks, and give IT teams visibility across devices, services, and users.
Two major players in this space are monday service and NinjaOne. Both offer cloud-based IT service management solutions designed to increase operational efficiency. While they overlap in areas like ticketing and automation, they’re built for different types of IT teams with different needs.
monday service extends the power of the Monday.com Work OS into a purpose-built ITSM solution. It’s ideal for internal IT teams looking for modern service delivery, scalable workflows, and enterprise-ready integrations.
NinjaOne, on the other hand, excels in remote monitoring and endpoint management, making it a go-to platform for MSPs and IT departments that manage a wide array of devices across networks.
This comparison breaks down the critical categories—ease of use, capabilities, and pricing—to help you determine which platform best fits your IT service goals.
monday service Overview
monday service is a modern ITSM solution built on the widely adopted Monday.com platform. It offers an all-in-one environment for managing incidents, changes, assets, and service requests, all while delivering a highly customizable and visually intuitive experience.
Designed for cross-functional teams, monday service helps IT departments integrate seamlessly with HR, Finance, and Operations. Its automation tools reduce ticket backlogs, while smart dashboards provide real-time service insights. From onboarding new employees to resolving critical incidents, monday service turns IT into a proactive force within your business.
It’s especially powerful for organizations already using Monday.com for project or workflow management—turning the IT department into a connected part of a larger operational ecosystem.
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Key Features of monday service
- Full ITIL-aligned modules (incident, change, problem, asset)
- No-code workflow automation
- Intuitive drag-and-drop UI
- Self-service portal and knowledge base
- Deep integrations with tools like Jira, Slack, Okta, and Zoom
- Role-based access control and audit logs
- Scalable from small teams to global enterprises
NinjaOne Overview
NinjaOne is a streamlined remote monitoring and management (RMM) platform with IT service capabilities tailored for endpoint control and automation. It provides visibility into devices across environments and automates patch management, software deployment, and backup tasks.
Built for speed and simplicity, NinjaOne is especially popular among MSPs and small IT teams that manage distributed devices. While its service desk module offers ticketing, it’s not a full ITSM suite but a tightly focused endpoint-centric tool.
NinjaOne is known for its lightweight agent, responsive interface, and powerful remote access capabilities. However, it lacks the broader workflow capabilities and extensibility that larger organizations often require.
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Key Features of NinjaOne
- Endpoint monitoring and remote access
- Automated patch management
- Basic ticketing and alerting
- Scripting and automation for device tasks
- Backup and recovery for endpoints
- No hardware required; cloud-native
monday service vs. NinjaOne: Feature Comparison
Here’s how monday service and NinjaOne compare across the key areas that matter to IT leaders and business stakeholders:
| Feature | monday service | NinjaOne |
| Ease of Use | Visual UI, customizable workflows | Clean dashboard, minimal setup |
| ITSM Modules | Full suite (incident, change, asset, etc.) | Ticketing only |
| Automation | No-code automation builder | Device-focused scripting |
| Integrations | 200+ integrations across business tools | Limited to IT tools |
| Endpoint Monitoring | Basic (via integrations) | Advanced native RMM capabilities |
| Asset Management | Configurable CMDB with lifecycle tracking | Hardware/software inventory only |
| Self-Service Portal | Yes, with knowledge base | No |
| Reporting & Dashboards | Real-time, customizable reports | Predefined reports |
| Role-Based Access | Granular permission control | Basic user roles |
| Scalability | Designed for cross-functional enterprise use | Suited for small to mid-size teams |
Ease of Use: monday service vs. NinjaOne
Both platforms aim for easy adoption, but they serve different IT personas.
monday service offers a clean, visual interface that’s easy for non-technical users to navigate. Teams can customize workflows with drag-and-drop tools, create ticket forms without coding, and use dashboards to track KPIs. It’s designed for cross-departmental collaboration—HR can submit onboarding tickets, Finance can request access changes—all in one unified platform.
NinjaOne is straightforward and fast to deploy. Its clean dashboard gives IT admins direct access to devices and alerts without distraction. However, it’s designed primarily for technicians, not business stakeholders. Custom workflows or cross-team requests often require workarounds or external tools.
👉 Verdict: monday service is more user-friendly for organizations needing broad usability across departments. NinjaOne is ideal for technical teams with focused endpoint responsibilities.
Capabilities: monday service vs. NinjaOne
This is where the platforms diverge.
monday service is a true ITSM platform with modules for incident, change, problem, and asset management. It supports complex workflows, approval chains, and automation that align with ITIL best practices. You also get a self-service portal, configurable CMDB, and native integrations that reduce tool sprawl.
NinjaOne, by contrast, focuses on RMM. Its strength lies in visibility and control over endpoints—automated patching, software installs, remote access, and alert-driven workflows. While it includes a service ticketing system, it’s lightweight and lacks deep configuration or cross-team capabilities.
👉 Verdict: If your priority is managing devices, NinjaOne is strong. However, for a full-service ITSM experience that connects IT to the business, monday service offers far more.
Pricing: monday service vs. NinjaOne
Both platforms offer flexible pricing, but the value per dollar differs.
monday service provides a free plan with basic features and scales pricing based on seats and usage. Paid plans unlock advanced ITSM modules, automation, and integrations. Because it shares an ecosystem with Monday.com, teams often consolidate tools and reduce total SaaS spend.
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NinjaOne uses a quote-based pricing model with custom plans based on device count. While the per-device rate is competitive, teams often pay more as they scale across locations or add backup and patching modules.
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👉 Verdict: monday service offers more predictable, scalable pricing with broader functionality included. NinjaOne is affordable for small environments but can get expensive as needs grow.
Final Verdict: Which ITSM Platform Is Better?
monday service and NinjaOne are both valuable IT tools, but they serve different missions.
monday service is the better choice for organizations that want more than just device management. It connects IT with the business, supports ITIL workflows, and gives teams the power to automate, report, and scale—all within a modern, collaborative UI. It’s built for internal IT teams that are ready to take service delivery to the next level.
NinjaOne is a powerful RMM solution for MSPs and small IT teams managing many devices. It shines in technical environments prioritizing uptime, patching, and remote support—but may fall short for broader ITSM needs.
👉 Choose monday service if:
- You need a full-service ITSM platform with automation, dashboards, and collaboration
- Your IT team works closely with other departments
- You want scalable, predictable pricing and long-term flexibility
👉 Choose NinjaOne if:
- You manage a fleet of endpoints and prioritize device health
- You’re an MSP or a small IT team focused on RMM
- You don’t need complete ITSM workflows or cross-department capabilities
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