- author: Helen Warren
The Glip messaging and collaboration app is developed by RingCentral, an award-winning company specializing in cloud-based communications and collaboration solutions for businesses through voice, video, team messaging, SMS, conferencing, online meetings, contact center, and fax. The tool provides real-time messaging and project collaboration solutions across multiple teams and members. It allows for data and information sharing, interactions with any member regardless of geographical location, project task and deadline management, and is free for all RingCentral subscribers. The app is designed to suit small, medium and enterprise level organizations alike.
Plans & Pricing
Glip offers two different packages:
Offers a lot of practical features that you don’t really expect to get with the free version of software, which is pleasantly surprising. It includes unlimited storage, an unlimited number of guest users/coworkers, teams, projects and posts, all the available integrations, as well as 500 minutes of shared video chat across all teams.
This package costs $5/user per month, and has all the features of the free package, along with 1000 minutes shared video chat, advanced admin controls, data retention policies, and 24/7 prioritized customer support.
When comparing Glip to similar software, like Slack (messaging focused) and Trello (tasks and projects focused), it stands somewhere in between and provides a good mix of the two, but with less advanced options in each category. For instance, Slack puts way more emphasis on security and messaging customization options, but also costs more, while Trello offers a good visual representation of all projects and tasks with rather limited chatting options.
Features and Functionality
The tool has all the general features you’d expect, including calendars, tasks, file sharing, notes, chatting with any member and/or group, screen sharing, hosting video conferences, etc. Some of the major features are described below.
Each team member can use their dashboard to quickly find everything related to their work, including assigned tasks and upcoming events. The calendar at the top allows users to plan upcoming events and create tasks, serving as a private to-do-list.
The shelf is a very handy feature that automatically stores any important information (tasks, links, files, notes, integrated apps) that has been shared between members throughout the whole course of the conversation. It makes this information easily accessible on the right side of the screen.
When multiple conversations happen all over the place, it’s easy to lose track of the important ones. The ‘favorite’ option allows users to save important conversations to a dedicated spot right below the dashboard on the left side of the screen by clicking the star icon next to the conversation that needs to be saved.
Tasks, notes, events and file sharing
Finally, Glip offers moderately advanced task creation and customization options, as well as note, event and team customization options.
Ease of Use
Glip features a simple yet slick, intuitive and very responsive user interface, and takes virtually no time to get used to, even for the least experienced or tech-savvy team members. When you login to your account, everything that can be done with the app is in front of you, and there are also short guidelines explaining special features.
Applications and Integrations
Glip can be accessed by all team members, anytime, anywhere that has access to the cloud via a browser, desktop app, and mobile apps for both IOS and Android. The tool runs smoothly on both Mac and Windows operating systems. All of the apps can be downloaded on the Glip website
Both IOS and Android mobile apps are neatly designed and offer the same functionality as the desktop app, however, the performance and user experience are a bit lacking. Though updates happen on a regular basis, glitches and bugs as well as notification issues are common. Also, when there are a lot of conversations, it’s easy to accidentally message the wrong group or the wrong person since everything looks similar.
As for the integrations, Glip offers an impressive list including many of the most commonly used software like DropBox, Evernote, MailChimp, G-Drive, and One Drive, and a number of project management, marketing automation and CRM tools including Asana, Pivotal Tracker, Marketo, Salesforce, Zendesk, and Zapier.
Pros & Cons
- Cloud-based access by all team members and guests
- Great free package
- Simple and intuitive design
- Limited messaging customization options
For Glip-only users, as opposed to RingCentral subscribers, customer support isn’t at the highest level and it varies depending on your package. The standard package comes with prioritized 24/7 customer support, but it’s only available via email, unless you’re a RingCentral user. As for the free package, you can submit a request, but nothing further than that.
24/7 Help & SupportOnly available for the standard plan
Phone SupportAvailable for Standard plan users or RingCentral subscribers
Live Online ChatAvailable for Standard plan users or RingCentral subscribers
Video TutorialsThere are a couple of videos on YouTube, but nothing too advanced
FAQIt covers only a few basic aspects of the tool
Community ForumThere is a very active community forum
BlogIt is updated roughly once every 7-10 days and covers mostly software related topics
The free version of the software comes with an impressive list of benefits and makes Glip a great choice (or at least worth a try) for messaging and task collaboration. If you have a small business in need of a tool to establish and maintain smooth and clear communication inside the office, it’s a great choice. The features offered by the tool are very handy and help manage multiple tasks and teams easily, without missing on important data and events.
While the mobile app and customer support are somewhat lacking, it shouldn’t be an issue if you’re using the tool mainly inside the office via the desktop app, and for simple things that generally won’t need to be handled by the support team.